This Service Charter is a statement of commitment by the staff of the Kenya High Commission in Canberra to provide dedicated quality service to our clients. The charter outlines our operations, functions, values and commitment to provision of service to our esteemed customers within the countries of accreditation.
The Vision, Mission, and the Core objectives are herein stated for clarity of the range of services provided by the High Commission to its clients.
This Client Charter also specifies mechanisms for forwarding complaints, comments and suggestions. It introduces the crucial aspect of Monitoring and Evaluation for the purpose of customer satisfaction and continuous improvement.
It is anticipated that with this Charter, the Kenya High Commission clients are customer alike.
We therefore welcome comments and suggestions for greater customer satisfaction.